VALID UNTIL NOVEMBER 3-rd
Frequently Asked Questions
Estonia: 3-5 business days
Finland, Latvia, Lithuania: 5-7 business days
Other EU countries: Shipping time varies by location and is calculated at checkout.
Finland, Latvia, Lithuania: 5-7 business days
Other EU countries: Shipping time varies by location and is calculated at checkout.
Estonia: €2.49 (Free for orders over €59)
Finland, Latvia, Lithuania: €9.90-€10
Other EU countries: Shipping cost is calculated at checkout
Finland, Latvia, Lithuania: €9.90-€10
Other EU countries: Shipping cost is calculated at checkout
Yes! Once your order is shipped, you will receive a tracking number via email or SMS.
Yes, we ship to several EU countries and beyond. If your country is not listed, email us to arrange a shipping quote.
No, orders are processed on business days only. If you place an order on a weekend or a public holiday, it will be processed on the next working day.
Yes, you can return unused products within 14 days of receiving them. The product must be in its original packaging with all tags attached.
The customer is responsible for return shipping costs unless the item is defective or incorrect.
Email info@nordenbeauty.com with your order number and reason for return. Refunds are processed within 14 days after we receive the returned product.
For hygiene reasons, used personal care items (such as face masks or oils) cannot be returned unless they are defective.
Refunds are processed within 14 days of receiving the returned item.
Yes, Norden Vision offers a warranty covering material, design, and manufacturing defects. If a defect is found, we will repair or replace the product free of charge.
Damage caused by misuse, accidents, or environmental factors
Normal wear and tear
Modifications or repairs made by unauthorized parties
Normal wear and tear
Modifications or repairs made by unauthorized parties
If you receive a defective item, please contact info@nordenbeauty.com within 60 days. We will send a replacement product free of charge.
Email info@nordenbeauty.com with proof of purchase and details about the issue. If approved, you can send the product to our service center for repair or replacement.
We accept Visa, Mastercard, PayPal, and Klarna (if available in your country).
Yes, there are many different options for each country, for example if Klarna is available in your country, you can choose to pay with Klarna at checkout.
Yes, we occasionally offer discount codes. Follow us on social media or subscribe to our newsletter to stay updated.
No, only one discount code can be applied per order.
Our products are designed in the Nordics and sourced from high-quality, trusted manufacturers.
Yes! Our skincare and beauty products are never tested on animals.
You can reach us at info@nordenbeauty.com. Our customer service team is available Monday to Friday, 9 AM - 5 PM (EET).
We have a showroom, lastekodu 48, Tallinn. Give us a call before visiting.
+372 5351 2398
+372 5351 2398
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